Fee Hedrick Family Entertainment
  • Pigeon Forge, TN, USA
  • 2.13
  • Hourly
  • Full Time

Medical, Dental, Vision and Life Insurance Plans available for Full Time Employees.

Job Description


Job Title:            Server                      

Status:                Non-Exempt  

Reports To:        Dining Room Manager                                       




Purpose:   The Server works under the direction of the Dining Room Manager. Their primary responsibilities include serving food and drinks in a professional manner and providing exceptional service to their guests.



Primary Essential Duties & Responsibilities:



  • Our Servers provide excellent customer service and meet/exceed guest expectations.
  • Display knowledge of basic table set-up and service.
  • Serve meals; Clear tables at conclusion of meal function.
  • Set or pre-set tables.
  • Keep work areas clean and organized. Complete all necessary side work to include filling and stocking salt/pepper shakers, separating linen, wiping tables, rolling silverware.
  • Display knowledge of basic restaurant service.
  • Attend required meetings.
  • Prepare, deliver and refresh stations as assigned. Ability to lift and carry food trays and walk up 21 steps in theater.
  • Food serving experience preferred.

Position Requirements:


Personality / Attitude:


  • Friendly, cooperative, flexible, patient, courteous, caring and compassionate.
  • Works with integrity, ethics and honesty. Clearly distinguishes between right and wrong.
  • Willingness to learn best practices and modify for future improvement.
  • Enjoys working with people, training others and providing excellent customer service.
  • Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others
  • Recognized as a positive influence to others.
  • Ability and commitment to work well with other staff.
  • Appearance, hygiene and dress represent the company's image.

            Skills / Knowledge:


  • Must be able to work in a fast-paced environment and multi-task.
  • Must be able to stand for long periods of time and walk long distances including steps.
  • Must be able to lift and carry a minimum of 25-30 pounds.
  • Must be able to carry 25-50 pounds up 22 steps.
  • Must be able to work nights, weekends and holidays, and be flexible in scheduling.
  • Must possess a positive attitude and be outgoing.
  • Must be able and willing to handle guest complaints and compliments effectively.
  • Must have ability to speak, understand, read and write the English language.
  • Must communicates effectively, speaks clearly, listens for knowledge/clarification and responds well to questions.
  • Must responds promptly to requests for assistance.
  • Must observe safety and security; report potentially unsafe conditions; use equipment and materials properly; request assistance when necessary.

Education / Experience:


  • High School Education / GED
  • Must be at least 18 years of age.



Essential Functions:


Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.  While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.  The employee is occasionally required to stand; walk; climb and descend stairs, reach with hands and arms and stoop, kneel or crouch.  The employee must occasionally lift and/or move up to 30 pounds on their own. 


Fee Hedrick Family Entertainment
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